Guidelines for CSA members who get delivered bags
Feel free to reach out with any questions
Expectations
The delivered CSA bag option is a predominantly customized bag with the convenience of it being delivered into town. If it’s important to you to avoid substitutions in your order, or to have a specific size, shape, or color of an item, we recommend you sign up as a barn share member. That way you can come to the barn each week and select exactly what you want from the display cooler. We do our best to estimate what will be ready to harvest a week before so we can update the order platform, but many factors affect a crops’ harvestability, and sometimes we will need to substitute things that have been ordered on the day we harvest and pack. Please only consider this option if you will be ok receiving substitutions when necessary.
Share Sizes
We offer a mini share (4 items), small share (6 items), medium share (8 items), large share (10 items), and a super share (12 items).
*Mini shares are often too small for most members. We recommend only choosing a mini share if you have been a part of the CSA, and feel confident that you only want 4 items per week.
Payments
Members have access to their own CSA accounts through Farmigo. Payments can be made at your Farmigo account through Paypal by using a credit card, debit card, or your Paypal account. We also accept cash, check, EBT, and F2F coupons that we update to your account.
*Weekly online veggie orders are unable to be submitted if you are not up to date on payments. As soon as you are up to date, you can make up any items you missed.
Purchasing Extra Items
If you want to purchase additional items on any given week, you can simply select more items than your share size and supply payment information for the cost of additional items.
Refunds/Credits
If you want to adjust your share size:
On the overview page, there is a Summary box with “Next Distribution,” “Pickup Location,” and “Subscription.”
Click on “Subscription.”
Select the share size you want.
If your life circumstances change, (such as moving out of the area, family emergency, etc), and you need to refund the remainder of a season, reach out. We can offer a refund for the future weeks you aren’t able to use. We know that life is dynamic.
We encourage CSA members to give us feedback about veggie quality by emailing us at eveningsongstore@gmail.com. If you receive poor quality, unusable veggies, please let us know. We want to share the best quality produce, so your feedback helps us improve our systems and catch issues early on. We can credit you an item back on your account for future ordering.
Communication
We send out a weekly CSA newsletter through Farmigo each week. It will appear in your email, and is also available by clicking on the “CSA” tab, and the “Weekly CSA Newsletter” subheading. The newsletter has the availability list for the week, any important updates, and farm news.
You’ll receive some additional automated emails including:
Confirmations of your weekly order
Reminders the morning that your delivered bag will be ready to pick up
Payment due reminders
Please add eveningsongstore@gmail.com and eveningsongcsa@gmail.com to your address book to prevent our communications from being caught in spam filters.
Skipping A Week
You may choose to skip any week of the CSA, and receive a credit to make up additional items at any time during that CSA season. Here’s how to skip a week and receive a credit:
Click on the Delivery Hold tab.
Follow the instructions to enter the dates that you are skipping.
This will put a credit on your account to use at a later date.
To access a credit on your Farmigo account, you need to have a PayPal account setup.
That credit will be available until the end of the current CSA season.
If you forget to place an order one week, and forget to put a hold on your account for that week, send us an email and we can manually adjust your account. If you do not place a hold on your account or ask us to do it for you, those items will not be available to make up. We LOVE when everyone gets their items, so please reach out if you forget so we can put in that credit.
Changing Your Pickup Day Or Location
Sometimes you may wish to choose a different pickup day or location. Here’s how to do that:
On the overview page, there is a Summary box with “Next Distribution,” “Pickup/Change,” and “Subscription.”
If you want to make a change only for the upcoming week, click on “Next Delivery.”
If you want to make a change for the foreseeable future, click on “Permanent.” (You can still change this again in the future.)
Select your new pickup location.
You do not have to change your pickup site back to your original pickup site if you only select the “Next Delivery” option.
Click here for a quick video on how to change your pickup location or day.
How do I get started?
Click here to sign up. Follow the steps to sign up for the next season. A confirmation of your account, pickup location details, and start date will be automatically emailed to you. Or check out the various subheadings under the “CSA” tab at the top of our website, to answer any questions about what the CSA sizes, seasons, and veggie availability are like.
Pickup Location Suggestions
The delivery options of our CSA relies on the generosity and flexibility of the drop off sites, and we ask everyone to follow the following suggestions:
Aim to pick up your CSA bag during the pickup times. Indoor Ludlow sites will put bags outside when they lock up for the evening, but then the bags may be affected by whatever weather of the current season we are in. The Rutland co-op is willing to move your bag into their cooler overnight if you call them at 773-0737.
If your bag isn’t there, and you believe you put in an order, text either of these numbers: 802-342-4304 or 802-585-7045 as soon as you notice that, so we can try to figure out what’s up.
Please make sure the bag you take has your name on it. Check the first and last names: we have several repeat first names. It’s easier when the correct bags go home with the correct folks.
