CSA member Frequently Asked Questions
"I won't be able to pick up this week. What should I do?"
You can send a friend or neighbor to pick up your share for you, no need to let us know ahead of time. Another option is to keep track of the number of items you miss, and make those up at your leisure during the season. If you know you're going to be away in the future, it's fine to take your missed items ahead of time, or after, or some of both. Please keep track of any missed items you are making up, we aren't able to keep track for you. For simplicity, please try to make up all your missed items by the end of that CSA season.
"Something came up and I missed pickup last week. Can I make up those items later?”
Same as above, even if you didn’t realize you would miss the pickup until after it passed: It's fine to make up missed items at any time as long as you keep track of how many you need to make up.
"What are the hours of each pickup location?"
You can pick up your vegetables on Fridays at the farm from 8 am to 7 pm, by pre-ordering on Fridays at Sotheby’s International Realty in Ludlow from 2pm and 5pm, or on Saturdays at the indoor winter Rutland Farmers' Market from 10am to 2pm.
“How do I get my weekly items in Ludlow?”
Fill out this form by 8 am on Fridays: https://docs.google.com/forms/d/e/1FAIpQLSe3w7FWNKDd_KAj5-QLleXE_LjBNSn2GzUEW26VfYNdajZwhQ/viewform?c=0&w=1 Then pick up your pre-packed bag from Sotheby’s International Realty in the shopping plaza directly across from the main entrance to Okemo Mountain between 2 pm and 5 pm.
"When are payments due?"
A $50 deposit and half your remaining balance are due the week of April 19th. The remaining balance is due the week of May 10th. Please let us know if you need a different payment plan, that's not a problem. If you don’t have a payment plan, and you don’t finish paying before the end of the CSA season, there is a $20 late fee.
"How many items are in my share?"
Small shares are 6 items per week, medium shares are 8 items per week, and large shares are 10 items per week."
"Can I take all my items in lettuce?"
Yes, you can take whatever you want to add up to your 6, 8, or 10 items.
"The ______ I picked up last week went bad within one day in my fridge. Can I replace that item this week?"
Definitely! And thanks for letting us know. It's important that we know about quality failures so we can correct those issues! Sorry for the quality control mistake. (But definitely let us know.)
Please feel free to get in touch if your question isn’t answered here!